Monday, Jan 27th
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Thursday, Jan 2nd
As many of you know, Digital Doorstep, our merchant for our recent Starbucks/Fandango offer, had technical complications with providing e-gift card codes for Plum District customers. I want to start by apologizing for any inconvenience or disappointment this has caused you. Plum District’s goal as a company, and mine as CEO, is to always “Make Mom’s Day.” Clearly this offer has fallen short for our customers, and for that I am sincerely sorry.
As a result, we have worked tirelessly with the Digital Doorstep team to resolve the problem and we are relieved to report that there is a resolution. As of this evening, Digital Doorstep has assured us that all codes that have not yet been redeemed should be working now. This includes the codes that showed an “invalid code” error message or showed “already redeemed” when they were not. We have tested codes to verify this is in fact true. You should receive your e-gift cards as promised. We ask that if you are still experiencing an issue with your code, please contact firstname.lastname@example.org so we can report any outstanding code issues to Digital Doorstep and provide you with a quick resolution.
We realize this is an inconvenience for our customers and for that we sincerely apologize. We have learned through this experience that we need to better qualify our merchant partners to ensure their ability to fully deliver a customer experience that meets our standards. At Plum District, we truly strive to delight each and every one of our customers. We take it personally when we do not meet that standard. It is our commitment to you that we will continue to strive to bring you great offers every day.
CEO, Plum District
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